Beijing, China (November 15, 2007) /China Newswire/ — British Airways announced today that the company has launched a best price promise in China for bookings at ba.com effective immediately. The promise will ensure that customers will receive a price difference refund if they find exactly the same British Airways flight at a lower fare through another outlet in China.

If a customer books through ba.com and then finds a lower publicly available fare within 24 hours for the same route, sequence, date, flight number, booking class and ticket type anywhere in China, British Airways will match the lower fare and refund the difference to the customer.

"ba.com provides tremendous convenience to our customers and travelers. The best price promise announced today will reassure our customers that they will get maximum values for using this versatile information and service platform," said Ms Sara Thorley, British Airways Manager, China.

ba.com, the global portal of British Airways, offers a complete suite of features from booking tickets, hotels and car hire, to online check-in, seat selection and destination information. Its integrated offering is now fully available in simplified Chinese. Arranged under four headings: Flights and More; Manage My Booking; Information and Executive Club, the website offers every customer the user-friendly facilities and information to ensure convenient and hassle-free travel.

Terms and conditions of this initiative are:

To be eligible for a Price Promise Refund (PPR) offer, a customer must have completed and made full payment for a Qualifying Flight(s) at ba.com using a credit card.

A Quality Flights means a return flight with a BA prefix, which originates and terminates in China. The class purchased must be the lower fare available within the booked class. Travel must be on British Airways flights only.

To be eligible for a PPR a customer must have found a bonafide fare for identical return flights to the Qualifying Flights through another outlet in China other than at ba.com. The Flights must be cheaper than the flight purchased through ba.com and must be for the same route, with each leg of the trip flown in the same order, for the same dates, for the same flight numbers, in the same class of travel, for the same type of ticket (including fare conditions such as whether tickets are/are not flexible, refundable or changeable) and be sold in China in CNY currency.

PPR is applicable only to the first booking made.

Claims can only be accepted through the online form. No telephone PPR claims will be accepted. Incomplete PPR forms will be ineligible. Forms must be received by ba.com within 24 hours from the purchase of flight(s) through ba.com.

Other restrictions apply. Please visit ba.com for further details of the terms and conditions.

INTERNET LINKS

http://www.ba.com

About British Airways British Airways was recently named Airline of the Year 2007 by the OAG (Official Airline Guide). British Airways is one of the world's longest running airlines. A long-time industry leader, it carries more international passengers than any other airline. British Airways commenced services to China in 1980. British Airways offers 7 Boeing 777 flights per week (6 flights a week in winter) from Beijing to London Heathrow Airport and 5 between Shanghai and London. British Airways' worldwide network covers 145 destinations in over 70 countries.

 

CONTACT INFORMATION

 

  • Grayling Paradigm Beijing Emma Zhang
    Tel: (010) 8580 0783
    Email: emmazhang@paradigm.com.hk
    Shanghai Michelle Ni
    Tel: (021) 6317 2255
    Email: niqiao@paradigm.com.hk

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